Legendary global leadership

When you choose a franchise company, experience is key, and IHG leadership has decades of industry knowledge to help drive the business forward. Constantly looking for better ways to support your investment, our leaders are motivated by the desire to accelerate positive growth for both you, and in turn, for IHG.

IHG history

IHG history

IHG has a rich and storied past, dating back to the creation of the Bass Brewery in 1777. Find out about the history of IHG and the heritage of brands we operate on our corporate site.

IHG Strategic vision

IHG Strategic vision

Our strategy is to be the first choice for hotel guests and owners by building the best operating system in the industry, focused on strategic markets and segments.

We’re focused on winning through our strong portfolio of nine hotel brands, our talented people who demonstrate our promise and bring brands to life for guests, and our best-in-class delivery systems that enable us to leverage our scale. At the heart of our culture is a commitment to act responsibly in everything we do. Simply stated, our goals are:

Improving the performance of our brands

  • Using our insight to make our brands the first choice for guests.
  • Delivering consistent customer experiences.

Generating excellent returns for IHG-branded hotels

  • Improving hotel revenue by encouraging guest visits.
  • Improving efficiency of each hotel and operating process.

Strengthening our organization

  • Investing in our people and our ability to do business.
  • Building strong relationships within our company and with our owners across the world.

Putting our market scale and knowledge to good use

  • Using our worldwide scale and experience to convert more hotels to our brands.
  • Making the most of our global presence – guests choose brands they know when they travel.

We have a holistic set of carefully selected key performance indicators (KPIs) to monitor our success in achieving our strategy.

  • ‘Where we compete,’ focusing on relevant consumer segments, the most attractive markets, and the appropriate business model
  • ‘How we win,’ focusing on our corporate priorities of preferred brands, talented people, best-in-class delivery, and responsible business

In particular, we use the following measurements to monitor our performance:

  • Global RevPAR
  • System contribution - the proportion of business delivered to IHG-branded hotels by our dedicated IHG booking channels
  • Employee engagement
  • Responsible business practices

These KPIs are used to measure the progress of our group to deliver Great Hotels Guests Love®.

IHG Americas leadership

Richard Solomons

Keith Barr, Chief Executive Officer

  • Chief Executive Officer starting June 2017
  • Over 20 years experience in the hospitality industry
  • Previously served as Chief Commercial Officer since May 2013
  • Prior to May 2013, Keith spent 4 years as Chief Executive Officer (AMEA and Greater China)
  • Keith delivered the launch of HUALUXE

 Elie Maalouf           

Elie Maalouf, Chief Executive Officer, The Americas

  • Americas Chief Executive Officer starting January 2015
  • Over 15 years hospitality industry experience within a predominantly franchise model at HMS Host Corporation where he served as CEO, President, and Board member
  • Recently acted as a senior advisor to global businesses in the travel, hospitality, and real estate sectors at McKinsey & Company
Joel Eisemann

Joel Eisemann, Chief Development Officer

  • Chief Development Officer since October 2011
  • Over 29 years of experience with Marriott International
  • Responsible for all development and conversion activities, as well as attracting and supporting owners and franchisees to continue to grow the company’s brand distribution and preference
Jolyon Bulley

Jolyon Bulley, Chief Operating Officer

  • Chief Operating Officer for the Americas since June 2014
  • Over 30 years of experience in the hospitality industry
  • Most recently led the overall strategic direction for hotel operations in Greater China
  • Longest serving member of IHG’s Global Operations Council, he has tremendous experience in Asset Management and operating hotels in both mature and emerging markets



Please visit our corporate site for investor information.

Corporate responsibility

Corporate responsibility

IHG is dedicated to being a responsible corporate citizen, a commitment that underpins our business operations. We respect the environment, human rights, and we operate with integrity through our code of conduct. We feel we have a responsibility to be a civic partner in each of the communities in which we operate, making a positive impact through involvement in charitable endeavors. We also operate the following programs through our corporate responsibility team:

IHG Green Engage®

  • An online sustainability tool giving IHG-branded hotels the means to measure, manage, and monitor levels of energy, water, and waste

IHG® International Disaster Relief

  • Provides IHG-branded hotels with guidance on when and how to react to disasters, meaning IHG is able to respond quickly and effectively to crises affecting IHG-branded hotels, their employees, and the local community

IHG® Academy

  • A partnership between IHG-branded hotels/offices and organizations in communities, helping local people develop their skills
  • Working with local community partners, we provide people with training in order to get jobs in the hospitality industry
  • This program will provide motivated, engaged people to work in IHG-branded hotels, delivering better service for guests



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Industry events

Industry events

    Jan 23, 2017 - Jan 25, 2017
    Los Angeles, CA
    Mar 22, 2017 - Mar 24, 2017
    Atlanta, GA
    Apr 11, 2017 - Apr 14, 2017
    San Antonio, TX
    Apr 25, 2017 - Apr 26, 2017
    Miami, FL
    May 15, 2017 - May 16, 2017
    Toronto, Canada
    May 21, 2017 - May 24, 2017
    Sao Paulo, Brazil
    May 21, 2017 - May 24, 2017
    Las Vegas, NV
    Aug 29, 2017 - Aug 30, 2017
    Memphis, TN
    Sep 13, 2017 - Sep 14, 2017
    Buenos Aires, Argentina
    Oct 30, 2017 - Nov 2, 2017
    Phoenix, AZ
    Nov 21, 2017 - Nov 22, 2017
    Vancouver, Canada