The power behind each property

Our Support Network helps to maximize your investment’s potential.

Strong systems and field support provide owners the framework for success. IHG provides each property support from ramp-up to training to day-to-day operations. We are there for you on the phone, online, in person - wherever and whenever you need us.

Project Types

Project Types

IHG will tailor project support to each owner and each project. Whether owners are interested in 
a new build, conversion, adaptive reuse, mixed-use, or dual-branded property, IHG can help.
We'll work with you to develop a fast and efficient process that matches our experience in the
global market with the personal vision you have for your hotel.

New Builds - from the ground up

  • Each project is site, market, and design-specific, so your development gets the focus
    it deserves.
  • IHG brand standards keep your hotel on track, accessing consumer insights and
    maximizing market opportunity.
  • You can also take advantage of our pre-designed, award winning brand prototype
    design concepts for our midscale brands.

Conversion - raise a fresh flag

  • IHG has a proven model for converting properties for each of our brands.
  • IHG's property improvement planning (PIP) and hotel opening processes work swiftly
    and efficiently to help you convert an existing property into an IHG branded hotel.
  • IHG also helps to provide a smooth transition for the staff and property to
    deliver the IHG experience, resulting in improved guest relations and greater overall hotel
    performance.

Mixed use - reimagine hotel investments

  • Combine a hotel project with retail, residential, entertainment, commercial, or other
    land uses to drive real estate value.
  • Any of our brands and project types can be adapted to the right combination of mixed
    use development projects.

Dual Branded - diversity and share costs

  • This approach puts two brands into the same building, allowing them to share
    common space and staff while maintaining each brand's unique identity.
  • Popular with both developers and guests, a dual branded project can allow hotels to 
    provide more amenities than a single hotel could offer, attracting a broader range of
    guests to the same space.
  • IHG is seeing success with dual branded projects and the synergies created between
    construction and operations.

Contract Options

Contract Options

IHG will work with you to obtain the best contract arrangement for your hotel. We offer two
types of contracts: franchise agreements (or licenses) and management contracts. Because we
own less than 1% of our portfolio, it's easy to see why our owners become the true
representation and embodiment of the IHG brands.

Franchise Agreements

  • 84% of IHG-branded hotels operate under franchise agreements.
  • Benefits include our global support network, integrated distribution and technology
    channels, and award winning marketing initiatives.

Management Contracts

  • IHG manages 15% of IHG branded hotels.
  • Realize the vision for your hotel without being mired in operational concerns.
  • IHG is the largest operator of IHG branded hotels, and we know best how to
    implement our brand standards.
  • We've developed programs, tools, and services that we alone have the highest level
    of expertise in deploying successfully.
  • Our leveraged purchasing power for procurement and pool of available resources
    allow for efficient and comprehensive support of operations.

Hotel Opening

Hotel Opening

  • The moment you become an IHG franchisee, we are with you every step of the way. From planning, to ground break, to grand opening, the Hotel Openings Services & Transitions (HOST) program navigates owners and franchisees through the entire hotel opening process.
  • IHG will assign you a dedicated team whose role is to help guide development, as well as strategize your hotel’s debut with revenue, sales, and marketing initiatives.
  • Our Hotel Opening Manager (HOM) is a proven web-based system that tracks and communicates progress against your projected opening date and assists in delivering an on-time opening with accelerated ramp-up period to stabilization.

Architecture & Design

Architecture & Design

  • Our global team of design managers have the experience to manage any project, from ground-up construction to retrofitting of an existing property.
  • Our team focuses on both architectural and interior design aspects to provide advice and expertise to help you build the best possible hotel for your market.
  • IHG’s Plan Review team is dedicated to providing you with best practices to assure each project meets brand standards and maximizes performance opportunities.
  • IHG's Design Immersion Program: Voluntary training program intended to help owners' selected design professionals work more successfully with IHG's Architecture and Design team, and better navigate IHG processes and systems. This saves owners time and money, thus enabling hotels to open faster.
  • Our Property Improvement Plan team is dedicated to keeping your property current and representative of brand standards so your hotel remains guest preferred.

Operations Support

Operations Support

  • Franchise Performance Support (FPS) lead is an owner's single point of contact who will provide support along the path toward achieving a hotel’s goals.
  • Virtual consultations and on-property visits with a FPS lead will introduce hotel teams to IHG tools and resources that will drive performance through Hotel Winning Metrics.
  • IHG's franchise support model provides owners with an effective way to interact with IHG, resulting in faster issue resolution and answers to questions.
  • With dedicated support including a 24-hour incident and emergency line to Hotel Operations Support, owners and their hotels are equipped with the tools needed to achieve success.

Talent Training

Talent Training

  • IHG offers the tools you need to attract, retain, and develop the industry’s best talent, because engaged employees lead to guest satisfaction and in turn, successful owners.
  • Training is offered in an eLearning format for ease of access to the right learning modules for staff to continually develop their skills.
  • The Learning Library, an online training resource, gives access to the information every IHG-branded hotel and its employees need to stay at the top of their game, with topics including sales, revenue management, quality assurance, risk management, food & beverage, leadership, and more.

Food & Beverage

Food & Beverage

  • IHG has decades of experience with F&B ranging from grab and go options to Michelin-rated, full service outlets.
  • Unique approaches focused on providing fresh, on-trend food, while controlling costs and maximizing revenue potential.
  • Assistance with everything from menu engineering to purchasing and promoting your F&B outlets.

Global Technology

Global Technology

  • IHG’s Global Technology team provides high performing systems that maintain infrastructure to support guests, hotels, corporate offices, and global reservation centers, increasing operational efficiencies and boosting ROI.
  • The team maintains collaborative systems that aid in cost savings, consistency, efficiency of internal operations, and improved performance.
  • Also provided are applications and support for maximizing revenue management, mobile and web initiatives, central reservation office operations, third-party distribution channels, and more.

Quality Assurance

Quality Assurance

  • Maintaining quality throughout the life of a hotel is the key to return business and profitable performance. Since this is a major focus for IHG, we have a team of Hotel Standards Specialists to support quality initiatives and standards.
  • Site visits conducted by IHG representatives, access to owner-based monitoring tools, and guest feedback provide actionable data that allows owners to cater better to guest needs, assuring increased guest satisfaction and, therefore, improved hotel performance.